Help and Frequently Asked Questions
Need assistance? You're in the right place. We've compiled answers to the most common questions about ordering, payments, shipping, and returns to make your experience as smooth as possible. If you can't find what you're looking for, our customer support team is always here to help.
Orders
You can easily place an order through our website by browsing our products and adding your selections to the cart. When you're ready, head to checkout and follow the steps to complete your purchase. If you prefer, you can also reach out to our knowledgeable staff by phone or email for assistance.
We process orders quickly to ensure fast delivery, so changes or cancellations must be requested within 1 hour of placing your order. Please contact our customer service team immediately.
Some of our products have minimum order requirements, which are listed on the product pages. For bulk pricing or custom orders, feel free to contact us directly.
Payments
We accept major credit cards (Visa, Mastercard), PayPal, and bank transfers for larger orders. Business accounts may also request invoicing terms upon approval.
Yes. Our website uses secure SSL encryption to protect your personal and payment information during checkout.
Yes, we offer trade accounts with credit terms to approved business customers. Please contact us to apply.
Shipping
We ship throughout the UK and offer international shipping by request. Shipping rates are calculated at checkout.
Orders are typically dispatched within 1–2 business days. Standard delivery takes 2–5 business days, and express options are available at checkout.
Yes. Once your order has been shipped, you’ll receive a confirmation email with tracking details.
Returns
We accept returns within 14 days of delivery for unused and unopened items. Custom or made-to-order products are non-returnable unless faulty.
Please contact our customer service team with your order number to request a return authorization. Once approved, we’ll provide instructions for sending your item back.
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We’ll arrange a replacement or refund as quickly as possible.